For your convenience, our most common customer questions are answered right here.
Question: Where is Alpine, and where is East Port Marina?
Answer: Alpine is located in Tennessee, just off HWY 52, between Jamestown and Livingston. 15 miles in either direction. Click Directions to East Port to find the directions that suit your needs. You can also contact us if you need further assistance. We are located on the East Fork and West Fork of the Obey River.
Question: How do I send my deposit, and is it refundable, if I cancel?
Answer: You can mail your check or money order to 5652 East Port Road, Alpine, TN 38543, or you can call in a VISA, MasterCard or Discover, to 931-879-7511. Your deposit is expected at the time you place your reservation. Cancellations on reservations must be made 60 days prior to arrival date to receive a refund of your deposit subject to a 10% of the reservation amount or $25 cancellation fee, whichever is more. Vacation cancellations within 60 days of arrival date will not be refunded. We understand that issues do come up, but as a small business we cannot afford to have last minute cancellations. Any deposits used to reschedule for future reservations because of a cancellation can only be used for cabins or houseboats of the same size and price.
Question: Do you keep my deposit, or do I get this back?
Answer: All deposits are credited toward your reservation, and is our guarantee that you will be our guest. You will be asked to provide a credit card at check in to ensures that you are careful and not damage the cabins or houseboats.
Question: Can I bring my pet, he is part of the family too?
Answer: We love animals too, and of course your pet is welcome, but only in SELECT cabins. PLEASE DO NOT BRING A PET WITHOUT CONFIRMING PETS ARE ALLOWED IN YOUR CABIN. We do require a pet deposit of $75.00 which is nonrefundable. This is to cover additional cleaning costs. Limit of (1) dog over thirty pounds per cabin, or limit of (2) dogs under 35 pounds per cabin.
Question: Are there any hidden fees, like for extra guests, etc.?
Answer: No, we accommodate and list each cabin and houseboat with every size bed, sleeper sofa, rollaway, etc. We charge a daily or weekly rate on cabins, and nothing extra for more guests. We want you to enjoy your vacation! However, there are Coast Guard regulations for Houseboats, and restrictions as to the number of guests can sleep per boat. We do list the max number of guests the boats accommodate.
Question: What kind of fishing can I do down there?
Answer: We offer Walleye, Small Mouth Bass, Large Mouth Bass, Crappie, Catfish, Stripe Bass, Kentucky Bass, Bluegill, and Carp. You can purchase your fishing license at the marina, and we also sell bait. You can click on our fishing info link to find out more about Dale Hollow Lakes Fishing. If you are a serious fisherman, or want to bring the kids down for some memories, come down in the spring or fall, as the Walleye spawn down the East Fork in the Spring, as well as the crappie and bass.
Question: Can I buy a fishing license at the Marina?
Answer: Yes, however, you can save time if you buy your license online before you come….. or buy it on your smartphone using the TWRA app. You can store it on your phone for safe keeping. Here is the website for purchase online: TWRA.
Question: Beer, wine, and alcohol, can I buy some or is it strictly BYOB?
Answer: We sell beer seven days a week here at the marina. There is a new package store that sells it all in Byrdstown on Hwy 111. The beer will cost you more here at the marina….. but it is all cold.
Question: What is your tax rate?
Answer: As of this update, our tax rate is 9.75% + 2% hotel/motel tax.
Question: Can I buy groceries from you, or do I need to purchase elsewhere?
Answer: Check the direction page for stops along your way to pick up groceries. You can also stop in Celina, Byrdstown, or Livingston, depending on your route. These towns offer small grocery stores, and drug stores. Otherwise Jamestown offers a Wal-Mart Supercenter 15 miles east of East Port via HWY 52. We do offer ice, snacks, drinks, beer, and other small grocery items. These items will cost you more than what you will pay at Walmart.
Question: Is there daily maid service, and are towels provided?
Answer: No, your cabin or houseboat is serviced and cleaned prior to your arrival, and all of your sheets are provided. Your dish sponges, dish/dish washer liquid, toilet paper, garbage bags and receptacles, are provided. You need to provide your swimming and bathing towels, as well as your personal toiletries. Some cabins offer washer and dryer, but you need to provide your own laundry soap and dryer sheets. We DO NOT provide any towels.
Question: Is there a phone in my cabin?
Answer: No, our cabins do not offer telephone service, Your cell phone is welcome, but signals may be interrupted in lower areas. However, each cabin has wifi that can be used if wifi calling is enabled on your device. There is a 911 phone at the marina for after hours. The marina also has wireless internet.
Question: Do you offer slips for my boat, and parking for my auto and trailer?
Answer: Yes, slips are $20.00 per night and you can park your car and trailer at your cabin or trailer parking area. If you are houseboating, you can park your car and trailer in the upper parking lot. There is no charge for parking like some of the other marinas at the lake.
Question: Is there a fee for launching my boat?
Answer: No, we are one of the last marinas to not charge for launching a boat.
Question: I want to rent a ski-boat, do I need to bring my own skis and vest?
Answer: We can rent you a tube, skis, or a knee board for $10 a day! Ski vests are $1. We only charge a small fee so we can replace our gear every year.